Alright, so you need a new roof or some repairs done on your place here in Moses Lake. It's a big investment, no doubt about it. And with all the contractors out there, it can feel like a real headache trying to figure out who to trust. I've been doing this a long time, seen a lot of good work and, frankly, some real shoddy stuff too. So, let's talk about how you can protect yourself and make sure you're hiring the right crew for the job.
What to Ask Potential Roofers
You're interviewing these folks, not the other way around. Don't be shy about asking direct questions. Here are the ones that really matter:
- Are you licensed and insured? This is non-negotiable. They need a contractor's license for Washington State, and they absolutely must carry liability insurance and workers' compensation. Ask for proof, and don't just take their word for it. Call their insurance carrier to verify. If a worker gets hurt on your property and they're not covered, guess who's on the hook? You are.
- How long have you been in business? Longevity matters. It shows they've weathered storms (pun intended) and built a reputation. A company that's been around for 10+ years is usually a safer bet than one that popped up last month.
- Can you provide local references? Ask for at least three recent customers you can call. And actually call them! Ask about their experience, if the job was finished on time, if there were any issues, and how they were resolved.
- What's your warranty? You need to understand both the material warranty (from the shingle manufacturer) and the labor warranty (from the contractor). A good labor warranty should be at least 5-10 years, sometimes more. Make sure it's in writing.
- Who will be doing the work? Your employees or subcontractors? This isn't necessarily a deal-breaker, but it's good to know. If they use subs, ask how long they've worked with them and if those subs are also insured.
- What's your safety plan? Roofing can be dangerous. A professional crew will have safety protocols in place, like harnesses, proper ladder use, and site cleanup.
- How do you handle unexpected issues? Sometimes you get into a roof and find rotten decking or other surprises. Ask how they communicate these issues, get your approval for additional costs, and what their process is.
Decoding the Quote: What to Look For
A good quote isn't just a number; it's a detailed breakdown. If you get a one-page quote with just a total, that's a red flag right there. Here's what a solid quote from Moses Lake Roofing Company, or any reputable contractor, should include:
- Detailed Scope of Work: It should clearly state what they're doing. Removing old layers? How many? Replacing decking? What kind? What type of underlayment, flashing, ventilation, and shingles? Be specific.
- Material Specifications: Brand, type, color, and thickness of shingles. Manufacturers of underlayment, ice and water shield, vents, etc. Don't just say